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FAQs
I want to return my product, what should I do?
  • Please follow the steps below.
  • For the return of set products, the whole set , not partial, must be returned together with all accessories .
  • You must send the returned product in a shipping bag or a protected box in a way that it will not be damaged.
I Have Not Received The Invoice, How Can I Do My Product Return Without An Invoice?
  • You can access your invoice from your Order Details page on our website. Go on
  • For a smooth and fast return process, you must include your invoice in your return package.
  • If you have not reached your invoice, we kindly ask you to put this form in your return package with the following information about your order.
There is a product in my order, what should I do?
  • In order to provide you with faster service, your products can be sent with more than one cargo. Your remaining products will be sent with the next cargo. You can view the latest status of your order from your orders page on our website.
  • If you have ordered without being a member, you can view the latest status of your order from the Order Tracking button on the website .
How Many Days Is My Return Time?

The return period is 14 business days from the date your order is delivered to you.

How Many Days Will My Money Return Be Made?
  • After your return shipment reaches our warehouse, you will be informed within 10 working days at the latest by making your refund.
  • As with your delivery, your refund can be made in parts, and the full refund will be made within the specified time.
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